Driveway.com

3.9

376 recensioner
  • 5 stjärnor

  • 4 stjärnor

  • 3 stjärnor

  • 2 stjärnor

  • 1 stjärnor

78%

78 % av recensenterna rekommenderar Driveway.com. Över genomsnittet i denna kategori

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Recensionssammanfattning

3.9

78% av recensenterna rekommenderar Driveway.com.

Driveway.com reviews reveal a mixed overall sentiment among customers. Many buyers and sellers praise Driveway.com for its friendly, responsive staff and straightforward online process—numerous customers mention representatives like Jaz, Marco, and Tyler for making car buying or selling easy and stress-free. Fast payment, competitive offers (often beating Carvana and CarMax), and the convenience of at-home delivery or pickup are frequently cited positives. However, significant negative patterns emerge: customers report inconsistent communication, lengthy delays with delivery or title/registration paperwork, and confusion over deposits or credit checks. Some Driveway.com customer reviews also highlight issues with undisclosed vehicle damage, warranty disputes, and challenges obtaining refunds or resolving complaints. While many have a positive, seamless experience, others find the process frustrating or disorganized. In summary, is Driveway.com legit? Most users receive attentive service and fair deals, but potential buyers and sellers should be prepared for possible administrative hassles and communication gaps.
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Om Driveway.com

This company prioritizes serving its customers and their families, making it their top commitment. They offer a hassle-free car-buying experience with transparent, no-haggle pricing, a 7-day money-back guarantee, and convenient delivery options, including your driveway. Their online platform simplifies buying, selling, financing, and servicing your vehicle. Whether you're a first-time buyer, seeking an upgrade for adventurous journeys, or accommodating a growing family, this company is dedicated to helping people acquire the wheels they love to reach their destinations.

Key Details:

  • Location: The company is headquartered in Tigard, Oregon, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2000.

Driveway review: online car buying, selling and financing

Driveway is a US digital automotive marketplace within Lithia Motors, Inc., the dealership group behind Lithia & Driveway. This Driveway review covers buying new and used vehicles, selling or trading a car, arranging auto financing and managing ownership services online. Inventory is drawn from Lithia’s national dealership network rather than from one central warehouse. Customers can shop remotely and have eligible vehicles delivered to their address.

Vehicle shopping, trade-ins and financing

Buyers can search new and pre-owned inventory, calculate payments, apply for financing and complete much of the transaction online. Driveway Finance Corporation is the group’s primary lending arm, although customers can also use qualifying financing from their own bank or credit union. Pre-qualification is described as a soft-credit process that does not affect the applicant’s credit score.

Sellers can enter vehicle details to receive an offer and arrange pickup or apply the vehicle’s value toward another purchase. My Driveway provides account tools for saved vehicles, maintenance appointments, care plans, payoff details and Driveway Finance Corporation loan payments.

Delivery, returns and warranty conditions

The money-back guarantee depends on the vehicle. A pre-owned vehicle below $100,000 can currently be returned within seven days or 400 miles, whichever comes first. Used vehicles priced at $100,000 or more and all new vehicles have a four-day or 50-mile window. Driveway must be contacted by 5 p.m. ET on the final eligible day.

Shipping fees are not refunded. Returns are excluded when the vehicle exceeds its mileage limit, has been damaged, involved in an accident, modified or subjected to an additional lien. Eligible used vehicles with fewer than 80,000 miles may also qualify for a 60-day/3,000-mile guarantee, while new vehicles can carry manufacturer warranty coverage.

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  • T

    Tabitha Benjamin

    1 recensioner

    United States

    I bought a car

    I bought a car, and let me tell you, it was quite the ride. Monica Spooner really stepped up to make the whole process smooth. She helped me sort out my plates and registration without a hitch. I hit a snag with an address change, but Monica was right there, guiding me through it all. Her attention to detail and commitment made a world of difference. She didn't just sell me a car; she ensured I felt confident and happy with my purchase. Honestly, I couldn't have asked for a better experience. If you're looking to buy a car, make sure to get Monica on your side. She's a real gem!

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  • L

    Lorenzo Rodriguez

    1 recensioner

    United States

    Alright, let me tell ya

    Alright, let me tell ya about my recent experience with Driveway. It was seriously impressive. I was expecting the usual drawn-out process when selling my car, but these guys got it done in just 6 days. That's right, 6 days! And the offer? Way better than what Carvana and CarMax threw my way. I mean, it was significantly higher. The team, especially Tyler, was super helpful and made everything so smooth. They really know their stuff and made me feel like a valued customer. Honestly, if you're thinking about selling your car, Driveway is the way to go. I'd rate them 10/10 for sure. Couldn’t be happier with the experience!

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  • T

    Tiffany Rogers

    1 recensioner

    United States

    Nicholas A. is an absolute

    Nicholas A. is an absolute gem! Working with him for over two months was a delight. From day one, he was kind, patient, and genuinely interested in helping me find the perfect car, not just making a quick sale. Nicholas never rushed me, answered all my questions, and reassured me whenever I felt unsure. His dedication and consistency were remarkable; he regularly checked in and kept me updated, making sure I was never left in the dark. There were times I felt a bit lost, but Nicholas was always there, making the whole process smooth and stress-free. When it all finally came together, I was overwhelmed with joy. If you’re looking for someone who truly cares, Nicholas A. is your guy.

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  • C

    C Ben

    1 recensioner

    United States

    Buying my car through

    Buying my car through Driveway was such a breeze! It only took six days from start to finish, even though I'm just outside Atlanta and my new ride came all the way from Texas. The folks at Driveway were super friendly and really knew their stuff. Anytime I had a question, they got back to me right away. The best part? Donte English, the valet who delivered my car, made sure it was spotless and full of gas. He even took the time to explain all the features to me. Honestly, if you're thinking about buying a car, you gotta check out Driveway. Can't recommend them enough!

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  • W

    Willie Beldotti

    1 recensioner

    United States

    I had an amazing experience

    I had an amazing experience with Jaz at this company. We chatted on the phone for over an hour, and she was super patient, making sure I found the perfect vehicle within my budget. Jaz really knows her stuff, and her kindness made the whole process so smooth and enjoyable. It felt like talking to a friend who genuinely cared about getting me the best deal. I was really impressed with how she handled everything and made sure I was happy with my choice. Honestly, I'd tell anyone looking for a new ride to reach out to them. Working with this company has been a pleasure, and I couldn't be happier with the service I received.

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  • G

    Gina Fiorio

    1 recensioner

    United States

    Let me tell you about

    Let me tell you about my car buying experience. It’s been over five weeks, and I still don’t have my title, registration, or plates. Every time I reach out, there's a new excuse. Sarah Wolfe? She’ll just ignore you. Charles? He’ll give you wrong info. They even told me to drive my car without proper registration! I attempted to return it within the first week, reaching out to both Sarah and Charles multiple times. Neither provided any paperwork or even bothered to return my calls or texts. It's like no one cares about resolving the issue. I’m stuck without a properly registered vehicle, and it's been incredibly frustrating. Avoid this mess if you can.

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  • C

    Coral Kulper

    1 recensioner

    United States

    You won't believe how easy

    You won't believe how easy everything was! Joy truly lived up to her name. She handled everything with such professionalism and speed, making the whole process just a breeze. I didn't feel a hint of worry about our choice, which is saying something because I'm usually quite indecisive. Honestly, it felt like the best move we could have made. When it’s time for us to get another car, driveways.com will definitely be our go-to. Seriously, if you're thinking about getting a vehicle, give them a shot. You won’t be disappointed!

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  • B

    Bryan

    1 recensioner

    United States

    When I first stepped into

    When I first stepped into the store, I felt an instant wave of calmness. It's rare to find a place where everyone seems genuinely eager to help. From the get-go, there was this stream of information coming my way, keeping me informed at every step. Nick, along with the rest of the team, had this friendly vibe that made the whole experience pleasant. They took the time to explain everything, answering even the silliest of my questions with patience. Honestly, it felt more like chatting with friends rather than dealing with a company. The entire process just flowed so smoothly, and it left me feeling satisfied and understood.

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  • D

    Dennis

    1 recensioner

    United States

    Selling my car last week

    Selling my car last week was a breeze. From the start, the whole process felt like a well-oiled machine. They kept me in the loop at every stage. It took just about a week from when I started until they picked up the car and handed me the payment. Tyler was a gem, always ready to answer my questions. Zully and Oliver from the dispatch team were awesome too. They showed up right on time, super polite, and had everything wrapped up in just 15 minutes. Honestly, I couldn't have asked for a smoother experience. I'll definitely stick with them for any future sales. Great value, amazing customer service, and the quickest turnaround I've seen.

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  • D

    Dee Z

    1 recensioner

    United States

    I stumbled upon Driveway.com while

    I stumbled upon Driveway.com while searching for a new car and decided to give it a shot even though I hadn't heard about them before. What a surprise it was! The whole process was smooth and stress-free. The team was incredibly helpful and stuck with me from start to finish. Clara, Todd, and Matt really know their stuff! They were always friendly, patient, and quick to respond, answering all my questions with a smile. Their professionalism made everything feel easy and enjoyable. I'm thrilled with my new car and absolutely recommend Driveway.com to anyone looking for a hassle-free car buying experience. Definitely a solid 10 out of 10 from me!

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  • A

    Angel

    1 recensioner

    United States

    I had quite the rollercoaster

    I had quite the rollercoaster experience with Driveway recently. Nicholas, the guy handling my case, was absolutely fantastic. He was on the ball with responses and genuinely seemed to care about helping me out. It's just too bad the rest of the process didn’t match his level of service. I got an email saying the car I wanted was secured, complete with photos and a request for a review. Naturally, I thought everything was set. But out of the blue, I got a call saying the car had been sold to someone else because I hadn’t put down the deposit fast enough. It was totally frustrating and left me scratching my head. Nicholas was great, but Driveway's communication and hold policy really dropped the ball. I’m thinking Carvana might be the next stop after I get my deposit back.

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  • J

    JBermann

    1 recensioner

    United States

    Selling my car to Driveway

    Selling my car to Driveway turned out to be a fantastic experience. From beginning to end, everything just flowed smoothly. The communication was spot-on, and they offered a fair price, which made the whole process stress-free. The team was super responsive, always ready to answer any questions I had. Taylor from the corporate office was really helpful, making sure all the details were clear. And Carissa, who came to pick up the car, was just wonderful. She was friendly and professional, making the final step a breeze. I’m definitely telling my friends about this experience, as it was truly seamless and hassle-free. Overall, a really positive experience that I didn’t expect!

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  • J

    JJ

    1 recensioner

    United States

    So, I thought I found

    So, I thought I found my dream car and decided to go with Driveway. I filled out all the necessary paperwork, dropped a deposit, and even waited to get the credit union's pre-approval. I kept checking in, trying to figure out what was next. When I finally got to speak to the rep around 6 PM, they dropped the bomb that the car had sold that morning! What was the point of the deposit then? And why run a credit check before confirming the car's availability? Now my credit's been dinged for nothing. The rep tried to push other cars on me, but they were more expensive and not what I wanted. Driveway seriously needs to rethink their process—it's 2026, this shouldn't be so complicated! Buyers, watch out!

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  • C

    Connor Belair

    1 recensioner

    United States

    Buying a car from this

    Buying a car from this dealership was a total mess. They couldn't even get the paperwork right. Some stuff was online, but then I had to find a notary for other things. They messed up the documents, so I had to redo everything, which was super annoying. When the car finally showed up, it had scratches and dents everywhere, none of which were mentioned. Plus, they forgot the temporary license plate, so I couldn't even drive it legally. They also tried to take my old car without even telling me, which would have left me carless. To top it off, they messed up the financing numbers, overcharging me by not applying my deposit correctly. Total chaos and zero customer care. Wouldn't recommend this place to my worst enemy. Stay away!

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  • S

    S

    1 recensioner

    United States

    I had the pleasure

    I had the pleasure of speaking with Nickolas, and let me tell you, it was a refreshing experience. From the moment we started chatting, he was super chill and approachable. I had tons of questions, and he took the time to answer each one, breaking things down in a way that made it all click for me. It was clear he genuinely wanted to help and wasn't just trying to move on to the next person. There was no rush, no pressure—just a helpful conversation where I actually felt heard and understood. It's rare to find someone who's so dedicated to making sure you get what you need, and I really appreciated it.

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  • S

    Shane Cure

    1 recensioner

    United States

    I wasn't sure what to

    I wasn't sure what to expect, being a bit of a skeptic myself, but I was genuinely impressed with how helpful everyone was during this online process. Each staff member I interacted with seemed to know exactly what I needed and provided information really quickly. It’s not often you find such attentive service, especially online. The whole thing went smoother than I thought possible, and I felt supported every step of the way. If you're struggling to find what you need locally, I'd definitely recommend giving this a try. It might just surprise you, like it did me. Maybe a few things could be better, but overall, it was a positive experience.

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  • M

    MaiThi Nguyen

    1 recensioner

    United States

    I walked into the store

    I walked into the store not knowing what to expect, and there was Jaz, ready to help. She was just fantastic, you know? Made everything feel like a breeze. I had a few questions, maybe too many, but she never seemed bothered. Quick with answers and always followed up. There was one little hiccup, but Jaz sorted it out fast, like it was nothing. She really made the whole thing easy and less stressful. Honestly, it felt like she genuinely cared about getting everything right for me. It's rare to find someone so dedicated these days. Thanks to Jaz, I'll definitely be coming back.

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  • T

    Thomas Drake AgEnTdRaKe

    1 recensioner

    United States

    Walking into the dealership, I

    Walking into the dealership, I was met with a level of care and curiosity that instantly put me at ease. Ms. Williams and her team really know how to make you feel valued, like you're their only customer. It's rare to find such excellent communication; every question I had was answered quickly and clearly. Honestly, the whole process was smoother than I ever expected. Buying a car can be a headache, but this felt almost too easy. If you're thinking about purchasing a vehicle, this is the place to go. Seriously, they turn what could be a stressful experience into something enjoyable. Can’t thank them enough for that!

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  • A

    Anthony Mccoy

    1 recensioner

    United States

    So, I just had the

    So, I just had the most amazing experience with Driveway when buying my car. Seriously, it's not every day you find a team that's super easy to talk to, but these guys nailed it. Marco S, the agent I worked with, was a real gem. He found me a sweet deal with a lower rate and guided me through every step like a pro. I had a bunch of questions, and he was there every single time with answers. It felt like he genuinely cared about making this a smooth ride for me. Honestly, when it's time for me to get another car, no doubt Driveway will be my go-to.

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  • Q

    Quang Phạm

    1 recensioner

    United States

    Buying a used car online

    Buying a used car online was totally new for me, and Marco made it way easier than I expected. He was super helpful, always there to answer my questions, no matter how many I had. He explained everything in detail, which really helped calm my nerves. His quick responses were great, and I really appreciated how patient he was throughout the whole process. I haven't received the car yet, but so far, the experience has been really positive. Can't wait to see how the car turns out once it arrives! Will definitely update once everything's finalized.

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  • R

    Randy Pulliam

    1 recensioner

    United States

    Selling my car was a

    Selling my car was a breeze with this team! I was a bit worried about the negative equity I had, but they offered a fair price that put my mind at ease. The whole process was smooth as butter, and I couldn't be happier with how it all turned out. Tyler, Amanda, and Sunil were superstars throughout the whole thing, making sure everything went without a hitch. You could tell they really knew what they were doing and cared about helping me. I didn’t expect it to be this easy, honestly! If anyone’s thinking about selling their car, these folks are the ones to go to. They made it a genuinely great experience.

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  • C

    Carmanlita A Sampson

    1 recensioner

    United States

    I was at the dealership

    I was at the dealership with Mr. Marco, trying to figure out how to get the car I really wanted. It was a tough one to finance. Mr. Marco, though, was super chill and asked if I’d consider a different vehicle. I shared what I liked, and he assured me he could find something perfect. Honestly, I was skeptical, but he nailed it on the first go! The car he found had everything I wanted and more. Huge thanks to Mr. Marco—he’s seriously awesome. I’m excited to drive my new ride and definitely plan on going back to him next time. If I could give him 10 stars, I would!

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  • J

    Jaleesa Toney

    1 recensioner

    United States

    Walking into Driveway, I was

    Walking into Driveway, I was immediately impressed by Marco's friendliness and dedication. He was super patient and seemed to genuinely care about helping me find the perfect car. When the first option fell through, he didn't hesitate and quickly found another that was just right for me and my daughter. Marco's professionalism made the whole thing smooth, and honestly, it took a load off my mind. Amanda and Clara were also fantastic, they just got it, you know? They understood exactly what I needed and came through. The whole experience was seamless, and I couldn’t be happier. If you’re in the market for a car, you really should check them out!

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  • r

    roy weiss

    1 recensioner

    United States

    I went to Driveway, and

    I went to Driveway, and honestly, it was fantastic from the beginning to the end. The sales rep was super helpful, and the whole team was just great to deal with. Everyone really knew their stuff and were quick to respond whenever I had questions. I was also impressed by the valet who came to pick up my car; they were on time and very professional. The whole experience felt smooth and easy, which isn’t always the case with car services. Big thanks to the Driveway team for making everything so seamless and enjoyable. Would definitely recommend them to anyone looking for top-notch service.

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  • G

    Ginger Jordan

    1 recensioner

    United States

    Buying a car at Driveway

    Buying a car at Driveway was a breeze, thanks to Destinee! She was super helpful throughout the whole process, keeping me updated and making sure I was in the loop. Destinee even shared a cool tip that saved me some cash by picking up the car myself instead of getting it shipped. Her advice was spot on, and it made everything so much smoother. I felt like I was getting the VIP treatment with her top-notch service. Honestly, if you're thinking about getting a new ride, you gotta check out Driveway. It's a game changer, and Destinee really knows her stuff. Definitely a thumbs up from me!

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  • B

    Brian Hoskins

    1 recensioner

    United States

    When I decided to check

    When I decided to check out selling my car, I really didn't think much would come of it. Just curiosity, you know? But when Driveway's offer came in, it was way above what I expected and even higher than what others were offering. That got my attention, and I figured, why not go for it? The whole thing was pretty straightforward, and I was updated through texts and emails, which was nice. But when it came time for my car to be picked up, the team didn't arrive at the scheduled time. A quick call later, and they were there within an hour. It seems like Driveway's communication with local dealerships could use some work. Overall, though, it was a solid experience. I'd recommend giving Driveway a shot, but it's smart to compare offers first.

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  • H

    Harry French

    1 recensioner

    United States

    I remember last week when

    I remember last week when I decided to sell my car. I got in touch with this company, and their office folks really knew how to keep in touch, which was a breath of fresh air. Dante came over to pick up my car, and let me tell you, he was just the nicest guy. It felt like I was chatting with an old friend. I was a bit skeptical at first about how much they'd offer, but they ended up giving me more than Carmax and Autonation, and even more than what I found on KBB. I had a couple of calls from other places, but these guys really came through. If anyone's looking to sell their car, I'd say give these guys a shot.

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  • T

    Ted Walker

    1 recensioner

    United States

    So frustrating

    So, here’s my story. I jumped online to sort out my new car, and everything started off pretty smooth. The online process was straightforward—like, no hiccups at all. But then I got to the dealership, and signing papers seemed like it took forever. But I thought, "Well, that's part of the deal, right?" Anyway, after all the paperwork was done, I hit a wall. My car has been sitting at Lithia Hyundai, just 10 minutes away, for over a week now. Every time I call, I'm told it'll be ready soon, but nothing happens. It's December 8th, and the wait is frustrating. I'm starting to wonder if choosing them was a mistake.

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  • G

    Guy and Beth Trudeau

    1 recensioner

    United States

    We got our car on

    We got our car on time, just like they said. The car matched the description, but we had to get new tires and wipers. Nothing too major, though. Plates came in about a month, and the title followed shortly after. The staff was mostly helpful, but we got mixed messages a few times. One person said we’d get temp tags from California, another said no, and finally, someone explained they’d come from Virginia, which was surprising since the car was in California. And then, there was a mix-up about when the car would hit Minnesota. They said Monday, but it wasn't there until later. I also overpaid by a couple hundred bucks when wiring the payment. Still waiting on that refund. Need to follow up.

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  • K

    Kazi Mahmud

    1 recensioner

    United States

    I had quite the journey

    I had quite the journey with Driveway, and honestly, Marco deserves a big mention. He made everything flow so smoothly. From the get-go, Marco was attentive, answering all my questions—even the tiny ones—and ensuring I got every bit of the process. His mix of professionalism and genuine care was something else. It's not often you find someone who not only knows their stuff but truly values the customer experience. Thanks to Marco, what could've been a headache turned into a breeze. If you're thinking about using Driveway, definitely ask for Marco. You won't regret it. Just a heads up, though—their website can be a bit glitchy and lacks a filter for 7-seater vehicles. But overall, a fantastic experience!

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